Terms of Service

Last updated: 30 October 2026

Welcome to Lunéra Floral.

These Terms of Service govern your use of our website, https://lunerafloral.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

Please read these terms carefully before using our services.

1. About Lunéra Floral

Lunéra Floral is an online fashion boutique offering a thoughtfully curated selection of women's clothing and accessories.

Our goal is to provide a comfortable, reliable and enjoyable shopping experience, with carefully selected pieces designed to complement your personal style.

Website: https://lunerafloral.com

Business Name: Lunéra Floral

Legal Business Name: [Insert registered legal business name]

Business Address: [Insert registered business address]

Customer Support Email: [Insert customer support email]

2. General Conditions

By using our website, you agree to provide accurate and complete information when placing an order or contacting our customer support team.

You agree not to use our website for unlawful or fraudulent activities or in any way that could interfere with its security or functionality.

We reserve the right to take reasonable measures to prevent misuse of our services, subject to applicable law.

3. Products & Availability

We make reasonable efforts to ensure that our product descriptions, photographs, colours, sizes and other information are accurate and up to date.

However, the appearance of colours may vary slightly depending on your device and display settings.

Product availability may change without notice.

If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund where required.

Your statutory rights regarding products that do not match their descriptions remain unaffected.

4. Pricing & Payments

All prices displayed on our website are shown in euros (€).

Applicable taxes and any additional charges will be disclosed before you complete your purchase.

Shipping costs, where applicable, will be displayed during checkout.

We accept the payment methods shown at checkout.

Payments are processed through secure third-party payment providers.

We reserve the right to correct pricing or product information errors. If an error affects an order you have already placed, we will contact you before proceeding where required.

We will not impose additional charges without your agreement.

5. Orders & Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order.

A sales contract is formed when we accept your order, as communicated through our order confirmation or dispatch notification, depending on the information provided at checkout.

We may decline or cancel an order for legitimate reasons, including suspected fraud, payment issues or product unavailability.

If we cancel an order after payment has been collected, we will refund the amount paid in accordance with applicable law.

6. Shipping & Delivery

We currently deliver to customers in Ireland.

Our estimated delivery timeframe is 5–14 business days, including order processing and shipping.

Delivery estimates may be affected by public holidays, carrier disruptions, customs procedures or other circumstances outside our reasonable control.

We remain responsible for delivering your order in accordance with applicable consumer protection laws.

Further information is available in our Shipping Policy.

7. Returns, Cancellations & Refunds

We want you to feel confident when shopping with Lunéra Floral.

Eligible customers generally have a statutory right to cancel an online purchase within 14 days of receiving their goods, subject to applicable exceptions.

We also offer an additional 30-day return policy for eligible products, as described in our Return & Refund Policy.

The conditions of our additional return policy do not restrict or replace your statutory consumer rights.

For detailed information about return eligibility, refund processing and return shipping costs, please refer to our Return & Refund Policy.

8. Damaged, Faulty or Incorrect Products

If an item arrives damaged, faulty, incorrect or otherwise does not conform to the contract, please contact our customer support team.

We will assess the issue and provide an appropriate remedy in accordance with applicable Irish consumer protection law.

Depending on the circumstances, your rights may include repair, replacement, a price reduction or a refund.

Nothing in these Terms of Service excludes or limits your statutory rights.

9. Product Sizing & Information

We recommend reviewing the product descriptions and size guides before placing an order.

Sizing may vary between products and manufacturers.

If you need assistance selecting a size, please contact us before ordering.

Where a product does not conform to its description or applicable legal requirements, your statutory rights remain unaffected.

10. Intellectual Property

All original content published on our website, including our branding, logos, website design, text and original imagery, is owned by or licensed to Lunéra Floral, unless otherwise stated.

You may browse our website and use its content for personal, non-commercial purposes.

You may not reproduce, distribute or commercially exploit protected website content without appropriate permission.

11. Third-Party Services

Our online store is powered by Shopify.

We may use third-party service providers to support payment processing, shipping, analytics and other business operations.

These providers may have their own terms and privacy policies.

We remain responsible for our obligations to customers under applicable law, regardless of whether third-party providers assist with fulfilling an order.

12. Privacy & Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Please review our Privacy Policy for information about how personal data is collected, used, stored and protected.

13. Website Availability

We aim to keep our website accessible, accurate and secure.

However, occasional interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.

We may update or improve our website and services from time to time.

Nothing in this section limits any legal rights you may have in relation to a purchase.

14. Limitation of Liability

To the extent permitted by applicable law, Lunéra Floral will not be responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal or contractual obligations.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

In particular, these terms do not restrict your statutory consumer rights or any liability that cannot legally be excluded.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features or legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retrospectively remove rights arising under an existing purchase contract.

16. Governing Law & Consumer Rights

These Terms of Service are governed by the laws applicable to the business operating Lunéra Floral, subject to mandatory consumer protection laws.

If you are a consumer residing in Ireland, you retain the protection of mandatory Irish and European Union consumer laws where applicable.

Nothing in these terms prevents you from exercising legal rights or accessing courts and remedies available to you under applicable law.

17. Contact Information

If you have any questions about these Terms of Service, your order or our products, please contact us.

Business Name: Lunéra Floral

Website: https://lunerafloral.com

Email: lunerafloral@outlook.com

We appreciate your trust in Lunéra Floral and look forward to providing you with a positive shopping experience.

Lunéra Floral — Thoughtfully chosen, beautifully worn.